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Welcome to the Themetica Support Forum and thank you so much for purchasing one of our themes. We look forward to providing you with a quality customer service, we try to answer tickets within one business day, but depending on the current load the wait time can be slightly longer.

Before posting, please ensure:

  • Before asking questions, please make sure you search the open tickets to see if your question has already been answered.
  • Your theme version is up to date. You can find a list of all bug fixes and changes here to refer to in the official changelog.
  • Please open a public ticket, instead of a private one, if your ticket doesn't contain any sensitive information. Doing so will enable others to help you out with your issue, and find the solution to their own issue, in case they are experiencing the same, or a similar problem.
  • Support deals with installation of the theme, issues that arise from the usage of any features available by default, bug fixes, and small modifications within one or two lines of code. We do not offer support for installation or administration of WordPress itself, nor do we provide support for any third party plugins, or problems associated with using them in a combination with one of our themes. Please be aware that if you need help with customisations of your theme beyond one or two lines of code, your best bet is to check Elto.com.

  Featured Articles

Upload and Activation

Installing a WordPress theme is super easy, you'll see. Navigate to Appearance -Themes in your WordPress admin dashboard.Click the Add New button at the top ...

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I can't find my Purchase Code ?

First of all navigate to your "Downloads" page on Themeforest and click on "Download" for your theme and select "License Certificate": Then open the ...

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  Public Ticket Activity

Naomi Visual Composer upgrade   Updated April 20, 2016   3 Butiko - Responsive WooCommerce Theme Most recent comment from Naomi: Brilliant.¬†¬†thank you very much. Naomi Chris Featured Image   Updated December 23, 2015   1 Readolog - Minimal Blogging Theme Most recent comment from Chris: Hi, I need help with the featured image of my entries. Right now, the images are larger than I'd like; however, if I try to scale down the image to 500 pixels wide, the image is not centered, ... Won Firefox woocommece layout problem   Updated May 3, 2015   3 Butiko - Responsive WooCommerce Theme Most recent comment from Themetica Themes: Hi, we glad to hear that :) have a nice day, themetica. SAR Error in your social icons in header   Updated April 27, 2015   3 Butiko - Responsive WooCommerce Theme Most recent comment from Themetica Themes: Hi, it seems you fixed your problem. have a nice day, themetica. Mateusz Gallery - more than 6 pix   Updated April 27, 2015   2 Blogoma - Sweetest Simple Blog Theme Most recent comment from Themetica Themes: Hi, Sorry, Blogoma gallery is working only 6 photos. have an nice , themetica. Eugenia Filippova Mobile version bugs   Updated April 8, 2015   2 Butiko - Responsive WooCommerce Theme Most recent comment from Eugenia Filippova: No response, so I managed to solve the questions myself. casey barillas Link Color Update   Updated April 8, 2015   3 Readolog - Minimal Blogging Theme Most recent comment from casey barillas: Thanks! Although I am not sure what to change the CSS to, you can close this ticket out. :) Casey GIOVANI PEREIRA Remove coments   Updated April 6, 2015   3 Butiko - Responsive WooCommerce Theme Most recent comment from GIOVANI PEREIRA: Hello, Yes I figured out. Thank you!! Eugenia Filippova Wishlist doesn't work in mobile site version   Updated April 4, 2015   2 Butiko - Responsive WooCommerce Theme Most recent comment from Eugenia Filippova: Sorry, just checked again and it works now. Could be the mistake wasn't related to the theme. Thanks! Eugenia Filippova Footer Copyright   Updated March 13, 2015   3 Butiko - Responsive WooCommerce Theme Most recent comment from Eugenia Filippova: Ah okay, you placed it there. Thanks a lot! Have a nice day, Jenia. Lauren Lopez How to Reduce height of row in visual composer   Updated March 12, 2015   2 Butiko - Responsive WooCommerce Theme Most recent comment from Lauren Lopez: Never mind, I figured it out - it is in the row settings Adrien Rollet Gallery Type : Grid Style   Updated February 18, 2015   2 Blogoma - Sweetest Simple Blog Theme Most recent comment from Adrien Rollet: Sorry it's good, it was at the bottom of the article page. Sometimes 13" screen are not very helpful Mariana Pimentel Theme Translation   Updated February 12, 2015   2 Butiko - Responsive WooCommerce Theme Most recent comment from Mariana Pimentel: It worked. Thanks Adrien Rollet Categories with thumbnails   Updated January 7, 2015   3 Blogoma - Sweetest Simple Blog Theme Most recent comment from Adrien Rollet: Thank you for your prompt reply, 1- ok 2- It's ok now, thanks you for everything Themetica. Regards. Adrien Adrien Rollet Contact form is not displayed   Updated January 7, 2015   3 Blogoma - Sweetest Simple Blog Theme Most recent comment from Adrien Rollet: I missed that, thank you. It works like a charm now. Have a nice day too. (I'm going to open a new ticket, because I'm wondering if something is possible with your theme) Regards, Adrien
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