Welcome to the Themetica Support Forum and thank you so much for purchasing one of our themes. We look forward to providing you with a quality customer service, we try to answer tickets within one business day, but depending on the current load the wait time can be slightly longer.
Before posting, please ensure:
- Before asking questions, please make sure you search the open tickets to see if your question has already been answered.
- Your theme version is up to date. You can find a list of all bug fixes and changes here to refer to in the official changelog.
- Please open a public ticket, instead of a private one, if your ticket doesn't contain any sensitive information. Doing so will enable others to help you out with your issue, and find the solution to their own issue, in case they are experiencing the same, or a similar problem.
- Support deals with installation of the theme, issues that arise from the usage of any features available by default, bug fixes, and small modifications within one or two lines of code. We do not offer support for installation or administration of WordPress itself, nor do we provide support for any third party plugins, or problems associated with using them in a combination with one of our themes. Please be aware that if you need help with customisations of your theme beyond one or two lines of code, your best bet is to check Elto.com.